Shipping & delivery

We currently deliver within Australia.

Production, dispatch and delivery

There are three separate stages between placing an order and it arriving:

• Production — made-to-order and personalised items are made after you order, not pulled from a shelf. An estimated production time is shown on the product page or in your order confirmation, and can vary by product, quantity, or if you’ve ordered custom or quoted work.
• Dispatch — once your item is made, we hand it to the postal service. We’ll email you once your order has been dispatched.
• Delivery — carrier delivery time comes after dispatch and is separate from production time. It depends on the postal service and your location.

Any timeframe we give you is an estimate, not a guaranteed arrival date, unless we’ve specifically agreed otherwise with you in writing.

Shipping cost

Any applicable shipping charge will be shown before you confirm and pay for your order.

If your order is delayed, lost or damaged

If your order hasn’t arrived in a reasonable time, arrives damaged, or seems to have gone missing, email us your order number and we’ll follow up with the postal service and sort out a solution — including a repair, replacement or refund where your order is genuinely faulty or lost, consistent with the Australian Consumer Law. See our Returns & Refunds policy for more detail.